How much change management effort is required?

How much effort is required

The effort required will vary dependent on the scope of change and complexity of the transformation and the organisation delivering it. The table below can be used as a guide to focus the minimum activities required for various sized change programmes.

Activity Brief description Number of People Impacted Project activity
> 100 30 to 100 < 30
Business Change Sponsor Confirm a senior / executive sponsor from the business is leading the change √ √ √ *
Change Manager A change manager is dedicated to the programme √ √ √
Business Change Team The team, led by the sponsor and change manager plus change leads from affected divisions/groups of the organisation. Ensure they have the capacity to deliver √ √ *
Change team training Training for the change management team skills and competencies to deliver the following activities √ √
Define the change strategy Executive change strategy statement included vision, goals, benefits, and measures √ √ √ *
Linked to organisational strategy The change strategy links to and delivers on the organisation’s strategy √ √ √ *
Linked to organisational vision The change strategy links to and delivers on the organisations vision, values, strategy √ √ √ *
Linked to business plan The change strategy links to and delivers on the business plan √ √ *
Linked to project plan The change management plan integrates with the project management plan to ensure constancy of activities and messages √ √ √ *
Business readiness assessment Pulse checks to assess and confirm stakeholders are prepared for the change. √ √
Change impact assessment Confirm what is changing (in addition to the new technology) and the degree of change anticipated. √ √ √ *
Stakeholder analysis Who is impacted by the implementation, directly, indirectly, or partially affected and observers? Whether they are influencers, early adopters, resistors or by standers, plus actions to work with and manage these. √ √ √ *
Stakeholder interviews Ratify the stakeholder analysis, confirm the “way we do things now” √ √
Change Implementation Plan (CIP) Document everything above in the change implementation plan √ √ *
Change communications plan Draft and approve the plan, include formal and information communications. Deliver communications as prescribed, includes written (email), meetings, notices, posters, etc. √ √ √ *
End user training Normally managed within the project √ √ √ *
Go-live activities Focused activities to support the stakeholders at go-live √ √ √ *
Post go-live Support activities for the stakeholders’ post go-live √ √ √ *
Embed the change On-going change management activities to ensure the “new way of doing things” is embed in business as usual. √ √ √
Lessons Learned Review of the change programme, what worked well, what can be improved √ √ √ *
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Technology Driven

The matrix below suggest the change effort and capability required for technology driven change projects.

Organisational Change

This matrix suggests the effort and capability required dependent on the impact of an organisational change initiative on the people in the organisation, customers and other stakeholders.

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